Welcome and thank you for choosing Xavier Catering. We appreciate your business. Please feel free to call our office at 513.745.4235 if you have questions or need assistance.

 

Policies & Procedures:

 

Ordering

To ensure optimal selection and the best possible service, we kindly ask that events are booked at least 7 business days in advance. However, we understand events arise unexpectedly and we will do our best to accommodate last minute requests. Orders placed within 24 hours of your event may be subject to a 20% rush fee.

Guarantees

To ensure your event is a success, we require a minimum guaranteed number of guests 7 days prior to your event date to avoid a 20% rush fee. Your final invoice will be based on the guaranteed guest count number provided or the number of guests in attendance at the event, whichever is greater.

Service Ware & China

Premium disposable service ware will be provided at $2.25 per person. China and glassware are available for $3.25 per person.

 

Linen

Basic linen will be provided at no charge for all food and beverage displays. Linen for seating tables, registration tables, or any other linen needs or upgrades can be provided and will be charged to the event.

 

Dietary Restrictions

Special dietary meals are accommodated upon request. Requests must be submitted when your final guest count is due. We kindly ask that persons with dietary meal requests be given a form of identification so that our staff can easily locate them. This will ensure smooth service and that all dietary meals are given to the correct people.

 

   

Room Set-Up & Equipment

Clients on campus are required to order their own furniture, including food and beverage tables for catering items. To reserve all food tables, guest tables, chairs, and equipment necessary for your event, please contact:

Gallagher Student Center – Leah Busam, ext. 4879

Health United Building (HUB) – Leslie ext. 3209

All Other Campus Buildings – Physical Plant, ext. 3151

 

**Catering table needs can be found on your BEO.

   

Labor Fees

Service staff are billed at $40 per hour with a four (4) hour minimum. Bartenders are billed at $50 per hour with a four (4) hour minimum. Service captains are charged at $60 per hour with a four (4) hour minimum.

All on-campus deliveries are subject to a $30 delivery fee. Deliveries requiring clean-up or product retrieval are subject to a $75 fee.

 

Billing & Payment

A form of payment (full FOAP number + associated department name OR credit card) is required when booking an event. If paying by credit card for on-campus events, the credit card on file will be charged within 5 business days following the event. A receipt will be sent to the email provided. 

 

Cancellations

All cancellations must be submitted in writing and received by our office at least 7 days prior to the event date. Any event that is not canceled within this period will result in a 50% payment of the total amount plus labor. Events that are canceled within a 24-hour time frame will result in 100% payment of the total amount of the contract plus additional charges for rentals, equipment and linens.

If a cancellation is received after normal business hours, your request will be processed the next business day; Catering office hours are Monday-Friday, 8:00am to 5:30pm. We understand that last-minute cancellations are occasionally unavoidable. Please contact the catering department to discuss re-booking incentives for cancellations due to unforeseen conditions.